— Say hello

We answer every email.

Mostly within a day, often within an hour. If you're writing about a specific order, include the number — it gets us to the right answer faster.

hello@earthlyhabit.example For everything else — general questions, press, partnerships.
orders@earthlyhabit.example Order changes, returns, shipping — include your order # if possible.
The studio 112 Greene Ave, Brooklyn NY 11238. Open Thurs–Sat, 11am–6pm.
Wholesale wholesale@earthlyhabit.example — we'll send a line sheet within 2 business days.
Send us a note
— Frequently asked

Answers to the things people email us most.

Can't find what you're looking for? Drop us a line — most replies go out the same day.

Every order ships in a compostable mailer made of corn-starch and cellulose, sealed with paper tape, and padded with recycled kraft paper. The whole envelope composts at home in about 12 weeks.

Try it at home for 90 days. Keep the bits you love. Send the rest back — we'll email a free return label and refund the original tender.

Subscribe to any refill-eligible product and we'll ship a concentrated refill on your chosen cadence (4, 8, or 12 weeks). Pause, skip, or cancel anytime.

Yes — anytime, in two taps. No minimum number of shipments, no cancellation fee.

We work with independent grocers and refill shops in North America. Email wholesale@earthlyhabit.example with your store details.

Currently we ship to the United States, Canada, the UK, and the EU. International orders are carbon-offset; EU shipments are duty-paid.